Question 1

How much does a night cost?

Accepted Answer

The booking calendar shows the total price for your dates and number of guests before you book; long-stay discounts are already included. You will find examples of typical stays on the Prices page.

Question 2

Are there discounts for longer stays?

Accepted Answer

Yes. From 7 nights we offer a 15% long-stay discount, from 28 nights 18%. The discount is calculated automatically when you book online and is already included in the total price shown.

Question 3

Can I receive a company invoice?

Accepted Answer

Yes. We issue invoices with VAT shown, which your employer or company can pay directly. Just give us the invoicing details.

Question 4

What is the minimum stay?

Accepted Answer

The minimum stay is usually 4 nights. For shorter stays, please contact us directly – we will certainly find a solution.

Question 5

Which payment methods are accepted?

Accepted Answer

When you book online, you pay straight away through our payment service provider Stripe: card, Apple Pay, Google Pay or PayPal, with no payment fee. Companies can pay by invoice by arrangement, and monthly for longer stays. You also transfer a refundable deposit no later than 7 days before arrival (for short-notice bookings, by arrival at the latest): 300 EUR for Haus Schwarzenmoor, 250 EUR for Haus an der None. It is not included in the total price; we refund it within 14 days after departure.

Question 6

How can I book?

Accepted Answer

You can book directly via our website, email us at info@kemler-homes.de or call us on 0151 2222 2631. We will confirm your booking as soon as possible.

Question 7

Is there Wi-Fi in the properties?

Accepted Answer

Yes, all our properties have free high-speed Wi-Fi. You will receive the password on arrival.

Question 8

Is parking available?

Accepted Answer

Yes, both properties have free parking spaces right at the property. There is also plenty of space for larger vehicles and vans.

Question 9

Is the kitchen fully equipped?

Accepted Answer

Yes, each property has a fully equipped kitchen with cooker, oven, refrigerator, microwave, coffee machine, toaster and all necessary cooking utensils, plates and cutlery.

Question 10

Are bed linen and towels included?

Accepted Answer

Yes, bed linen and towels are included in the price and are provided fresh on arrival. For longer stays, we change the linen regularly.

Question 11

Is there a washing machine?

Accepted Answer

Yes, both properties have a washing machine and dryer. Detergent is also provided. Particularly important for longer stays.

Question 12

Are pets allowed?

Accepted Answer

Unfortunately, pets are not permitted. This is to ensure the comfort of all guests and the cleanliness of the properties. Thank you for your understanding.

Question 13

How far is the A2 motorway junction?

Accepted Answer

The A2 motorway junction is just a few minutes away by car. The central location in Herford offers good transport connections in all directions across OWL.

Question 14

Are there shopping facilities nearby?

Accepted Answer

Yes, supermarkets and other everyday shops are in the immediate vicinity. Aldi, Lidl and Rewe are each reachable within a few minutes.

Question 15

What are the check-in and check-out times?

Accepted Answer

Check-in is possible from 4 pm, check-out by 11 am. If needed, we can arrange earlier or later times by prior agreement. Simply contact us.

Question 16

Is there public transport nearby?

Accepted Answer

Yes, bus stops are within walking distance. Herford railway station with regional and long-distance connections is reachable by car in just a few minutes.

Question 17

Can I cancel for free?

Accepted Answer

On the Flex rate, yes: you can cancel free of charge up to 14 days before arrival; between 13 and 7 days before arrival we charge 50%, after that or if you do not arrive, 75% of the total price. On the Non-refundable rate there is no refund, but it is cheaper. You will see the amounts in euros in the booking summary before you book; details are in our Terms & Conditions. If you book through a booking site, its cancellation policy applies; if our Flex terms are more favourable to you, we will apply them on request.

Question 18

Can I change my booking dates?

Accepted Answer

Yes, rebooking is possible by arrangement, provided the desired dates are available. Please contact us as early as possible so that we can accommodate the change.

Question 19

What happens if I leave early?

Accepted Answer

On the Flex rate we charge 75% of the pro-rata total price for unused nights; on the Non-refundable rate there is no refund. If we are able to let those nights to other guests, we credit the amount to you. Please let us know as early as possible.

Question 20

Is smoking allowed?

Accepted Answer

Smoking is not permitted inside the properties. Smoking is allowed in the garden or on the terrace. Please use the ashtrays provided.

Question 21

How fast is the Wi-Fi?

Accepted Answer

Our properties have a fast internet connection with at least 50 Mbit/s download speed. Sufficient for streaming, video calls and normal browsing after work.

Question 22

What bed sizes are available?

Accepted Answer

Our properties are equipped with single beds (90×200 cm). All beds have high-quality mattresses, and fresh bed linen is provided on arrival.

Frequently asked questions

Booking and prices

Amenities

Arrival and location

Cancellation